Effective Date: 15/10/2023

Returns

At Keshwani Wholesale Mall, we understand that sometimes it’s necessary to return a product. Whether you’ve changed your mind or received a damaged item, we are here to assist you with our hassle-free return process.

Eligibility

To be eligible for a return, please ensure the following conditions are met:

The return request is made within 7 days of receiving the product.
The product is in its original condition and packaging.
The product is unused, unaltered, and free from any damage or wear.
The product falls within the categories covered by our return policy (certain products may be excluded).
How to Initiate a Return

To initiate a return, please follow these steps:

Log in to your Keshwani Wholesale Mall account.
Navigate to your order history and select the order containing the item you wish to return.
Follow the provided instructions to initiate the return process.
You will receive further instructions, including the return address and any additional requirements.
Refunds

Once your return is received and inspected, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you can initiate a return and place a new order for the desired item.

Non-Returnable Items

Certain products are not eligible for returns. These may include but are not limited to:

Perishable goods (e.g., food items).
Personal hygiene and intimate products.
Products that have been altered, damaged, or used.
Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return and replacement process.

Cancellations

You can cancel an order before it is shipped. If you wish to cancel an order, please contact us as soon as possible. Once the order is shipped, it cannot be canceled, and our standard return policy will apply.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Keshwani Wholesale Mall
Address:- Girgaon Dolharpada, TALASARI CITY, Talasari – 401606
Email :- keshvani.amin@gmail.com
Phone:- +91 9765533171

Your satisfaction is important to us, and we are committed to providing you with a seamless shopping experience. We appreciate your business and trust in Keshwani Wholesale Mall.

Thank you for shopping with us!